Introduction
This Privacy Policy explains how bitGain Technology Pvt Ltd ("Company", "we", "us", or "our") collects, uses, stores, and protects information when you use the TourRegister Service App ("App").
The TourRegister Service App is a companion mobile application for TourRegister Travel ERP, a travel and tourism management platform operated by bitGain Technology Pvt Ltd.
The App is designed for authorized Drivers, Guides, Service Executives, and other authorized service personnel to access travel services assigned to them, view the information necessary to perform those services, record service status, update remarks, capture service-related photographs, manage relevant documents, and provide location information where required for service operations.
Information We Collect
Depending on the user's role and the services assigned through TourRegister Travel ERP, the App may collect or process the following information.
| Data Type | Collected? | Purpose |
|---|---|---|
| Name | Yes | App functionality / account management |
| Email Address | Yes | Account management |
| Phone Number | Yes | App functionality / communication |
| User IDs | Yes | Account management |
| Precise Location | Yes | App functionality / service execution |
| Photos | Yes | App functionality / service completion |
| Files and Documents | Yes | App functionality / service execution |
| Guest / Traveller Information | Yes | App functionality |
| Service / Booking Information | Yes | App functionality |
| Device Information | Possibly | App functionality / security |
| Analytics | No | No analytics SDK |
| Advertising Data | No | No advertising |
| Contacts | No | Not used |
| SMS | No | Not used |
| Audio | No | Not used |
| Push Notifications | No | No FCM |
2.1 User Account Information
For authentication and authorization, the App may collect:
- Name
- Email address
- Mobile / telephone number
- Username or user ID
- Organization / company information
- User role, such as Driver, Guide, or Service Executive
- Login and authentication information
This information is used to identify authorized users and provide access to the appropriate functions and services.
2.2 Guest and Traveller Information
The App may display and process information relating to guests or travellers whose services have been assigned to the logged-in user.
Depending on the service, this may include:
- Guest / traveller name
- Contact information
- Travel dates
- Pickup and drop-off information
- Hotel information
- Flight or transportation information
- Tour or activity information
- Service reference numbers
- Itinerary information
- Special service instructions
- Other information required to provide the assigned travel service
Users are expected to access and use this information only for legitimate business and service-delivery purposes.
2.3 Service and Booking Information
The App may process information relating to assigned travel services, including:
- Service details
- Service date and time
- Booking / reference numbers
- Pickup and drop-off details
- Transportation details
- Hotel or activity details
- Service status
- Service completion information
- Operational instructions
- Service remarks
- Issues or incidents reported during service delivery
This information is synchronized with the TourRegister Travel ERP system for operational management.
Location Information
The App uses the device's location / GPS functionality to support travel-service operations.
Depending on the functionality provided by the App, location information may be used to:
- Support service execution
- Record the location associated with a service
- Confirm or support service completion
- Help authorized personnel coordinate assigned services
- Provide operational information to authorized users
- Improve the accuracy of service records
The App requests the applicable location permission from the device before accessing location information.
Location information is used for legitimate travel-service and operational purposes and is not used for advertising.
Photos and Camera
The App allows authorized users to capture and/or upload photographs related to assigned travel services.
The camera or photo/file access may be used for purposes such as:
- Recording service completion
- Providing proof of service
- Reporting service-related issues
- Recording the condition of a vehicle, facility, or service
- Attaching supporting information to a service record
- Other legitimate operational purposes
The App accesses the camera or selected photos/files only when the user initiates a function requiring such access.
Photos uploaded through the App may be transmitted to and stored within the TourRegister Travel ERP system and may be accessible to authorized personnel according to their role and permissions.
Guest Documents and Files
The App may allow authorized users to upload, view, download, or otherwise manage documents associated with a guest or travel service.
Such documents may include:
- Travel-related documents
- Tickets
- Vouchers
- Service documents
- Guest-provided documents
- Booking documents
- Other documents necessary for travel-service operations
Access to documents is controlled through the authorization and permissions associated with the user's TourRegister account.
Users must use guest documents only for legitimate business purposes and must not share them with unauthorized persons.
Service Remarks and Updates
Authorized users may enter information into the App regarding the services assigned to them.
This may include:
- Service completion status
- Service remarks
- Operational notes
- Pickup status
- Drop-off status
- Issues encountered during service
- Guest-related service observations
- Other information necessary to document service delivery
Such information is transmitted to and stored in the TourRegister Travel ERP system.
How We Use Information
Information processed through the App may be used to:
- Authenticate authorized users
- Provide access to assigned travel services
- Display guest and service information required for service delivery
- Coordinate Drivers, Guides, and Service Executives
- Record service status and completion
- Record service remarks and operational information
- Capture service-related photographs
- Manage service-related documents
- Process location information required for service operations
- Maintain accurate service records
- Provide operational and customer support
- Maintain application and system security
- Diagnose technical issues
- Maintain and improve the App and TourRegister Travel ERP
- Comply with applicable legal and regulatory requirements
Sharing of Information
Information processed through the App may be shared with authorized persons and organizations where necessary to provide and manage travel services.
Depending on the service and organization configuration, information may be accessible to:
- The organization using TourRegister Travel ERP
- Authorized administrators
- Authorized Drivers
- Authorized Guides
- Authorized Service Executives
- Other authorized employees or service personnel
- Authorized travel suppliers or service providers where necessary for service delivery
- Hosting and infrastructure providers acting on our behalf
We do not sell personal information to third parties.
We may disclose information where required by applicable law, legal process, court order, or governmental authority.
Data Security
We take reasonable technical and organizational measures to protect information processed through the App and TourRegister Travel ERP.
These measures may include:
- User authentication
- Role-based access control
- Restricted access to guest information
- Secure communication between the App and server
- Encryption of data during transmission
- Secure server infrastructure
- Access monitoring and logging
- Security controls designed to prevent unauthorized access
Access to guest information, documents, photographs, location information, and service records is restricted according to the user's role and authorization.
Although we take reasonable measures to protect information, no electronic storage or transmission system can be guaranteed to be completely secure.
Data Retention
Information may be retained in TourRegister Travel ERP for as long as necessary to provide services and maintain legitimate business and operational records.
This may include:
- User account information
- Guest and traveller information
- Service records
- Service remarks
- Photographs
- Documents
- Location records
- Booking information
- Operational records
Information may be retained for accounting, legal, regulatory, contractual, dispute-resolution, security, and legitimate business purposes.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with our data-retention practices and applicable law.
Account Deletion and Data Deletion
The TourRegister Service App is intended for authorized users whose accounts are generally created and managed by the organization using TourRegister Travel ERP.
If an authorized user wishes to request deletion or deactivation of their account or personal information, they may contact their organization's TourRegister administrator or contact us using the details provided below.
Because the App is an operational business application, certain information may belong to the organization operating the TourRegister system rather than to the individual user.
Such information may therefore be retained according to the organization's business, contractual, legal, tax, accounting, or regulatory requirements.
Where deletion is legally and operationally permissible, appropriate information will be deleted or anonymized.
Third-Party Services
The TourRegister Service App does not use Google Analytics, Firebase Analytics, Firebase Crashlytics, Firebase Cloud Messaging, or third-party advertising SDKs.
The App may nevertheless use third-party infrastructure or services where technically necessary to provide hosting, connectivity, security, storage, or other essential functionality.
Where such services process personal information on our behalf, we take reasonable measures to ensure that the information is processed only for authorized purposes.
Children's Privacy
The App is a business application intended for authorized Drivers, Guides, Service Executives, and other travel-service personnel.
The App is not directed toward children and is not intended for use by children.
We do not knowingly collect personal information from children through the App for purposes unrelated to legitimate travel-service operations.
International Data Processing
Depending on the hosting and infrastructure used by TourRegister Travel ERP, information may be stored or processed in countries other than the user's country.
Where applicable, reasonable safeguards will be implemented to protect personal information during such processing.
User Responsibilities
Authorized users are responsible for:
- Keeping their login credentials confidential
- Accessing only information necessary for their assigned responsibilities
- Not sharing guest information with unauthorized persons
- Not downloading or copying information unnecessarily
- Protecting downloaded documents and photographs
- Reporting suspected unauthorized access or security incidents
- Using guest and traveller information only for legitimate business purposes
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Request information about how personal information is processed
Requests may be submitted using the contact information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the App, TourRegister Travel ERP, our services, technology, or applicable legal requirements.
The updated Privacy Policy will be published at the Privacy Policy URL associated with the App and/or made available through the App.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently updated.
Contact Us
For questions, concerns, privacy requests, or requests relating to personal information processed through the TourRegister Service App, please contact:
